FAQ's
General Questions
Q: What types of tours do you offer?
A: We specialise in private, luxury tours across Scotland, including bespoke journeys to the Highlands, Isle of Skye, Edinburgh, and more. We also offer themed tours like Outlander, Whisky, and Golf tours.
Q: Are your tours customisable?
A: Yes! All our tours can be tailored to your interests, whether it’s history, nature, whisky tasting, or visiting filming locations like Outlander and Harry Potter.
Q: Do you cater to small groups?
A: Absolutely. We prioritise small group sizes to ensure an intimate and personalised experience for every guest.
Booking and Payment
Q: How do I book a tour?
A: You can book directly through our website or contact us via email at [email protected]
Q: What payment methods do you accept?
A: We accept major credit and debit cards. Payment details will be provided during the booking process.
Q: Can I make changes to my booking?
A: Yes, you can modify your booking before your tour date and even sometimes while on the tour, subject to availability. Please contact us directly to discuss changes.
Tour Details
Q: What’s included in your tours?
A: Our tours include luxury transport, a private guide, and tailored itineraries. Entry fees, meals, and accommodation are typically excluded unless specified.
Q: Do you provide transport?
A: Yes, all our tours include luxury transport with professional drivers for your comfort and convenience.
Q: Can I request specific stops during the tour?
A: Of course! We’re happy to adjust itineraries to include specific sites or activities that interest you.
During the Tour
Q: Are meals included in the tour?
A: Meals are not included, but our guides will recommend the best local spots for lunch and dinner based on your preferences.
Q: Are refreshments provided during the tour?
A: Yes! We provide a complimentary hamper with Scottish treats, snacks, and fruit to enhance your experience. Our vehicles also have a cooler stocked with bottled water and soft drinks for your comfort.
Q: What should I wear or bring?
A: We recommend comfortable clothing and sturdy footwear, especially for walking tours or outdoor activities. Don’t forget a raincoat or umbrella, as Scottish weather can be unpredictable!
Q: Will the guide take photos for us?
A: Yes! Our guides are happy to help capture your memories by taking photos during the tour.
Cancellation and Refunds
Q: What is your cancellation policy?
A: Cancellations made at least 28 days before the tour date are eligible for a full refund. Cancellations within 28 days may incur a fee. Contact us for details.
Q: What happens if the weather is bad?
A: Most tours run regardless of weather, but adjustments may be made for safety. We’ll keep you informed and ensure you have the best possible experience.
Special Requests
Q: Do you accommodate dietary restrictions?
A: Yes! Please inform us of any dietary requirements when booking so we can recommend suitable meal stops and we will adjust the onboard hamper accordingly
Q: Can you arrange tours for special occasions?
A: Absolutely! Whether it’s a honeymoon, anniversary, or a family reunion, we can craft the perfect tour to make your occasion memorable.
Q: Do you offer airport transfers?
A: Yes, we can arrange private transfers to and from airports as part of your tour package.
